We do not offer a monetary refund. However, we do guarantee your satisfaction. If you are unhappy with your piece, we will start over at no additional charge when your original piece is returned to These Little Piggys.
Clients are required to pick up completed imprints within 30 days of completion notification. All imprints that are not picked up within 30 days will be disposed of without a refund. Shipping options are available for an additional fee.
An artist will prepare fresh clay and make the impression. Your print is then cut into your selected shape. The clay is smoothed and inscriptions and other embellishments are added. The clay is then dried. Your impression is kiln-fired and then cooled. Color is added by glazing, making the piece smooth. Decorative details are added to make the piece uniquely yours.
It is very rare that an imprint doesn’t work the very first time. If for some reason it doesn’t, we’ll do our best until we get the imprint the way you want it. If your child is having a difficult time or a bad day, you’re welcome to reschedule for another time.
We will instruct you how to assist by holding your child during the imprint process. Infants and small children love placing their hands and feet into cold, wet clay. Who doesn’t? We’ll do our best to make your visit quick and easy. You will be asked to help keep your child happy and entertained to keep the process fun.
The length of the process is approximately 4-6 weeks. The ceramic imprint process cannot be rushed. It is important to understand that the process is not an overnight project so that you do not get anxious. Patience in dealing with clay is a requirement. In addition, we take great pride in our work and we want for your product to be perfect when it is presented to you.